Help center
How to do it, step by step
Short how-to articles for people using the product. Names of screens follow the app's menu.
Billing
Create a quote and take a deposit
How to make a quote in AquaOps, send it, let the customer accept or decline from a link, take a deposit and turn it into an invoice.
Open →Billing
Take online payments with Paystack
How customers pay invoices online in AquaOps: the payment link, the processing fee choice, confirmation and what staff can and cannot do.
Open →Customers
Invite a customer to the portal and give people roles
How clients get portal access in AquaOps: the first invitation, adding colleagues, client roles and what customers can see.
Open →Getting started
Import your clients and systems from a spreadsheet
How to bring clients, sites and systems into AquaOps from a CSV file: prepare the file, match columns, check every row and import.
Open →Inventory
Manage stock and record parts used on jobs
How to keep stock in stores and vans, receive and move items, record parts on a job and see low-stock alerts in AquaOps.
Open →Live tracking
Share a live arrival link and turn it off
How to give a customer a live arrival link for a job in AquaOps, what they see, and how to turn a link off at any time.
Open →Maintenance
Create a maintenance plan that books visits for you
How to make a maintenance plan for a system: service, interval and lead time, and how completed visits move the due date on.
Open →Team
Set up roles and permissions for your team
How to give people the right access in AquaOps: default roles, editing a role, duplicating one, and what a role without all jobs can see.
Open →Technicians
Use the technician app when there is no signal
How a technician works a whole visit offline in the AquaOps app: the day's jobs, checklist, photos, readings, parts and signature, then sync.
Open →Water quality
Record readings and see them against your limits
How readings work in AquaOps: recording them on a system or visit, how bands judge them, and where the company-wide quality list is.
Open →Need a hand?
Write to us from the contact page, or book a demo and we will walk through it with you.