Share a live arrival link and turn it off

An arrival link lets a customer watch the technician come. Open the job and look for the sharing links panel (needs tracking permissions).

Create a link

Create a link for the job. Send it to the customer; it is a private address that works only for that job.

What the customer sees

The technician’s first name, a map, an estimated arrival and, only while they are on the way with a live signal, the road still ahead. No phone number, no surname and no earlier positions. Your settings choose whether to show the estimate, the route and the name.

Turn a link off

Any link can be turned off at any time from the same panel (needs the permission to revoke). A turned-off link shows a plain “not found”.

After the trip

Staff can look back at a finished trip’s route from the job page. Arrival at the site informs people; it never moves a job on its own.

About location

Location is shared with the office and customer only while the technician is working a job, or inside working hours your company has chosen. A web browser cannot track in the background; reliable tracking comes from the phone apps.

See live tracking.