Use the technician app when there is no signal

The technician app keeps the day’s jobs on the phone, so the whole visit works with or without a signal. Android and iPhone apps are built; the Android beta can be downloaded from the download page, and a phone web version works in a modern browser. Sign in with your company account.

Start the day

Open My day. You see your jobs in order, with the address, notes and a button for maps. The app asks for location access: location is shared with the office while you work a job, and the company may also choose working hours for it.

Do the visit

1. Move the job to On the way when you set off; the customer can see you coming if the office shared an arrival link.
2. At the site, move it to On site. The app checks that you are at the site; it never blocks your work.
3. Follow the checklist for the type of work and take photos.
4. Record readings. Each one shows its band (excellent, good, fair, poor) against your company’s limits.
5. Add the parts used. They come off your van’s stock.
6. Collect the customer’s signature (or type the name) when the job asks for it.
7. Submit the job for approval or complete it, as the workflow requires.

Sync

Everything above is stored on the phone. When the phone finds a connection it sends each change once. If something cannot be applied (the job was cancelled, for example) the app tells you why. A small indicator shows what is waiting to send.

Tips

• Open the day’s jobs once while you still have signal.
• Keep the app up to date. A forced update screen tells you if your version is too old.
• Notifications about today’s visits arrive as push notifications on Android.

See the technician app.