Source: https://aquasops.com/help/share-an-arrival-link-and-turn-it-off Last updated: 2026-10-29 > How to give a customer a live arrival link for a job in AquaOps, what they see, and how to turn a link off at any time. Help: Live tracking · 3 min read # Share a live arrival link and turn it off How to give a customer a live arrival link for a job in AquaOps, what they see, and how to turn a link off at any time. By the AquaOps team *[Image: A borehole water supply with an elevated storage tank beside a footpath in Oyo State, Nigeria]* An arrival link lets a customer watch the technician come. Open the job and look for the **sharing links** panel (needs tracking permissions). ## Create a link Create a link for the job. Send it to the customer; it is a private address that works only for that job. ## What the customer sees The technician’s **first name**, a map, an estimated arrival and, only while they are on the way with a live signal, the road still ahead. No phone number, no surname and no earlier positions. Your settings choose whether to show the estimate, the route and the name. ## Turn a link off Any link can be turned off at any time from the same panel (needs the permission to revoke). A turned-off link shows a plain “not found”. ## After the trip Staff can look back at a finished trip’s route from the job page. Arrival at the site informs people; it never moves a job on its own. ## About location Location is shared with the office and customer only while the technician is working a job, or inside working hours your company has chosen. A web browser cannot track in the background; reliable tracking comes from the phone apps. See [live tracking](https://aquasops.com/features/live-tracking). ## Keep reading - [Use the technician app when there is no signal](https://aquasops.com/help/use-the-technician-app-offline) - [Invite a customer to the portal and give people roles](https://aquasops.com/help/invite-a-customer-to-the-portal) ## Want to see it working on your own data? Book a demo and we will walk through this with your kind of work. [Book a demo](https://aquasops.com/contact) [See how it works](https://aquasops.com/how-it-works)