Source: https://aquasops.com/features/support-tickets Last updated: 2026-10-29 > Handle customer problems as tickets: categories, priorities, response clocks, saved replies and a full conversation history. # Support tickets that do not get lost Not every problem needs a visit. A customer says the water tastes off or the pump is noisy. A ticket keeps the conversation, who owns it and how long it has waited, and can link to the visit or the system. [Book a demo](https://aquasops.com/contact)[All features](https://aquasops.com/features) Illustration with sample data *[Image: Water flowing from an inlet into a bright blue swimming pool]* The problem ## Complaints in private chats Problems arrive on personal phones. Nobody else can see them, and nobody knows which are overdue. ### One queue Every ticket with its status, priority, owner and age. Filter by what is unassigned, mine or overdue. ### Response clocks First-response and solution targets, counted in calendar hours or your business hours. The clock pauses while you wait for the customer. ### Saved replies Insert your usual answers with the customer's name and ticket number filled in. You still read it before sending. ### Internal notes Talk inside the team without the customer seeing it. ### Linked work Link a ticket to a system or a visit, within what each person is allowed to see. ### Customers can follow it They raise and follow tickets in the portal. They never see internal notes. Learn more ## Read next - [Invite a customer to the portal and give people roles](https://aquasops.com/help/invite-a-customer-to-the-portal) - [Spreadsheets vs software for water treatment companies](https://aquasops.com/guides/spreadsheets-vs-software-for-water-treatment-companies) How it works ## Three steps 1. 1 ### It arrives A customer opens a ticket, or staff open one for them. 2. 2 ### It is handled Assign, reply, link a visit. 3. 3 ### It closes Solved tickets close by themselves after your chosen days and can be reopened for a while. Questions ## About support tickets **### Can I set response targets?** Yes. Priorities, hours and the targets are company settings. **### Does a ticket turn into a job?** You can link a visit to a ticket so the work and the conversation stay together. **### Can I export tickets?** Yes. The queue can be downloaded as a CSV file with the same filters. ## Works together with [Customer portalYour customers see their visits, invoices, documents and open tickets, and can pay online.](https://aquasops.com/features/customer-portal)[Jobs and schedulingBook, assign and follow every service visit, from the first request to the closed job.](https://aquasops.com/features/job-management)[ReportsProfit and loss, cash flow, receivables, revenue by service, jobs and stock value, to the kobo.](https://aquasops.com/features/reports) ## See it with your own kind of work Book a short demo. Tell us what you service and how many people you have, and we will show you the parts that matter to you. [Book a demo](https://aquasops.com/contact) [See how it works](https://aquasops.com/how-it-works)