Source: https://aquasops.com/features/live-tracking Last updated: 2026-10-29 > See technicians on a live map, give customers an arrival link with an estimated time, and review the route afterwards. # Live tracking for technicians and customers When a technician is on the way, the office sees where they are and the customer can see them coming, without calling anyone. The customer link is small and private by design. [Book a demo](https://aquasops.com/contact)[All features](https://aquasops.com/features) Illustration with sample data *[Image: A borehole water supply with an elevated storage tank beside a footpath in Oyo State, Nigeria]* The problem ## "Where is the technician?" It is the most common phone call a service company gets. The answer is usually a call to the technician, who is driving. ### A live map for the office See every technician who is on the way or on a job, with the signal state and an estimated arrival time. ### A link for the customer A customer opens a link that shows the technician's first name, the road still ahead and an estimated time. It shows no phone number and no history. ### Turn a link off Any link can be turned off at any time. ### Honest arrival times Estimates use road distance and learn from your own past trips. When the signal is weak the screen says so. ### Arrival and route review See when a technician arrived and review the route of a finished trip. ### You decide what customers see Show or hide the estimate, the route and the technician's name in your settings. Learn more ## Read next - [Share a live arrival link and turn it off](https://aquasops.com/help/share-an-arrival-link-and-turn-it-off) - [Water treatment in Lagos: conditions and what to plan for](https://aquasops.com/guides/water-treatment-in-lagos) How it works ## Three steps 1. 1 ### The technician sets off The job moves to "on the way" and sharing starts. 2. 2 ### The customer is told They receive a link and watch the arrival. 3. 3 ### Arrival The office is informed. Nothing moves the job by itself. Questions ## About live tracking **### Is the technician tracked all day?** Location is shared while a technician is working a job. A company can also choose working days and hours for team-wide tracking. It is never hidden from the technician. **### What does the customer see?** The technician's first name, a map, an estimated time and, only while they are on the way, the road ahead. **### Does it work on the web?** The office map and the customer link work in any browser. Reliable background tracking comes from the phone apps; a browser cannot track in the background. ## Works together with [Technician phone appsA phone app for technicians that keeps working with no signal and syncs when the network returns.](https://aquasops.com/features/technician-app)[Customer portalYour customers see their visits, invoices, documents and open tickets, and can pay online.](https://aquasops.com/features/customer-portal)[Jobs and schedulingBook, assign and follow every service visit, from the first request to the closed job.](https://aquasops.com/features/job-management) ## See it with your own kind of work Book a short demo. Tell us what you service and how many people you have, and we will show you the parts that matter to you. [Book a demo](https://aquasops.com/contact) [See how it works](https://aquasops.com/how-it-works)