Source: https://aquasops.com/features/customer-portal Last updated: 2026-10-29 > Give clients a portal to request visits, follow jobs, download service reports, view invoices, pay online and raise tickets. # A customer portal your clients will actually use Customers want to know three things: when are you coming, what was done, and what do I owe. The portal answers all three without a phone call, under your company's name and colours. [Book a demo](https://aquasops.com/contact)[All features](https://aquasops.com/features) Illustration with sample data *[Image: A large blue steel water storage tank at a water treatment plant]* The problem ## Every question is a phone call Clients ring to ask about visits, ask for a copy of a report or an invoice, or ask how to pay. Your office becomes a help desk. ### Requests and visits Customers ask for a visit, see upcoming and past jobs, and can rate a finished visit. ### Reports and documents Service reports, invoices, quotes and receipts you choose to share are one click away. ### Invoices and payment Customers see what is owed and pay online by card or bank transfer through Paystack. ### Several people per client A client can have several users, each with a role. An administrator at the client invites colleagues; nobody can give more access than they have. ### Support tickets Customers raise and follow a ticket, and get the answer in the same place. ### Reminders that bring work Warranty, service and consumable reminders link straight to a request form that is already filled in. Learn more ## Read next - [Invite a customer to the portal and give people roles](https://aquasops.com/help/invite-a-customer-to-the-portal) - [Water System Maintenance for Facility Managers](https://aquasops.com/industries/facility-management) - [Water treatment in Nigeria: a guide for operators](https://aquasops.com/guides/water-treatment-in-nigeria) How it works ## Three steps 1. 1 ### Add the client When you add a client, the first person is invited by email with a link that works once. 2. 2 ### They sign in They see only their own sites, systems, jobs and invoices. 3. 3 ### They self-serve Requests, reports, payments and tickets happen without calling you. Questions ## About customer portal **### Does the portal show my company name and colours?** Yes. Branding is a company setting: name, logo and colours. **### Can customers see other customers' data?** No. A customer's access comes from the client records they are linked to, checked by the server on every request. **### Do customers have to install anything?** No. The portal works in the browser on a phone or a computer. ## Works together with [Live trackingSee who is on the way, and send customers a link that shows the technician arriving.](https://aquasops.com/features/live-tracking)[Quotes, invoices and online paymentsQuote, invoice and get paid in naira, including online payment by card or transfer with Paystack.](https://aquasops.com/features/invoicing-and-online-payments)[Support ticketsA shared inbox for customer problems with response clocks, saved replies and a clear history.](https://aquasops.com/features/support-tickets) ## See it with your own kind of work Book a short demo. Tell us what you service and how many people you have, and we will show you the parts that matter to you. [Book a demo](https://aquasops.com/contact) [See how it works](https://aquasops.com/how-it-works)